Alumni Profile: Joanne Shum

Joanne Shum

Joanne Shum

Class of 2008

Project Manager, Tiers of Service, Child Health BC

From a young age, my work and volunteer roles gave me first-hand insights in the full patient journey in acute and community care.
These experiences inspired me to start a career in cardiac rehabilitation working with the Healthy Heart program. Working with older adults helped me learn the spectrum of health care needs and services that I hadn’t had exposure to. My excitement grew as I learned that there were positions in health care that required both clinical and leadership skills. That’s what brought me to UBC’s MHA program, where I took courses in a wide range of topics taught by faculty in the Sauder School of Business and Faculty of Medicine. Along with their expertise, they challenged me to stay curious about the intersection between research, clinical care delivery, and administration.

My excitement and understanding of our health system was first-hand, as I was also working throughout, giving me direct experiences to implement what I was learning. I took on positions in research, policy development, and change management.

After the MHA program, I took on roles such as Manager for Residential Services at Vancouver Coastal Health, Director of Workforce Optimization, and Clinical Director for Maternal, Infant, Child & Youth in Fraser Health.

Today, I have my own healthcare management consulting practice. I work with clients like Child Health BC on developing a system and operational plan for Pediatric Medicine and Surgery across our 109 hospitals in BC and service delivery model reviews with University Hospital of Northern BC for their Maternity and Neonatal Intensive Care Unit. It is a true pleasure to continue to be at service for our health system and to be able to apply my expertise and breadth of experience.

I credit my fast-moving career to the UBC MHA program. It provided me with the foundational knowledge that I needed from Canadian health policy, financial accounting, to organizational change leadership. Healthcare management is an ever-evolving industry and the spectrum of services will continue to grow. The UBC MHA program has served me with knowledge, skills, and a rolodex of colleagues that I am blessed to work with every day.

Read more stories about our alumni and where the MHA can take you